Archive for February, 2012

How to Get the Most Out of Trade Shows

Build Your Business | Posted by lisalong
Feb 29 2012

Whether you’re attending a trade show as an exhibitor or an attendee, as a business owner, your intention is to make contacts. You’re looking for contacts that can help make your business and life easier, lead to clients and more business. Although, there’s lots of bling to look at and it’s great to socialize with like-minded people, lets’ face it, this is not a social event, it’s a business event.

peopletalking How to Get the Most Out of Trade ShowsThe business piece of a trade show doesn’t stop at the event. It’s carried into the days, weeks, months and even years to follow. This can lead to many, many opportunities. Unfortunately, this is exactly where most miss the target… and miss the gold… turn their back on their ship that came in.

Most are so busy getting on to the next “thing” that they don’t get the depth of what this one event can offer them. They don’t take the time to develop and nurture relationships that are made at trade shows, and other networking opportunities, as well.

The next time you’re at a trade show, stand back and watch how many run around like children trick-or-treating, running from one person to the next trying to SELL their goods and collect as many business cards as possible. It looks like a feeding frenzy at the fish pond.

Here’s how to get the most out of trade shows so they’re not just one more time wasting activity that you feel you must do (so you do) but don’t really feel it’s worth the time, money and effort:

1. If you’re an exhibitor, dress it up and make it fun. Dress yourself up as well – you are the professional. Stand out from the crowd. The same goes for your booth. Add some fun – candy, balloons, bling. This can be a lot of fun and people naturally gravitate toward fun.

2. Watch your body language, especially if you’re an exhibitor. When someone approaches your booth, stand up and greet them with a smile and a firm handshake. If you are in a conversation with your booth buddy, let it go and give your attention to your prospective client. Your body language says a lot. Facing your client says: “My doors are open to you.” When you turn sideways it says: “My doors are closed to you.” And when your back is turned toward another it tells them you’re too busy or not interested in them.

3. If you’re attending the trade show (or any networking event), dress yourself up. Be the change you’re wanting to bring to the world. If it’s success, dress as if you are the success you are creating for yourself and others. If it’s fun you want to bring to the event, wear bright colors. Be creative and have fun. Stand out from the crowd.

4. Don’t treat the event as a feeding frenzy and you’re a starving piranha. Slow down. Scan the room and decide who you want to meet. Spend time with each person and talk (without monopolizing their time). Ask questions. Find out more about them and their needs. Ask if there’s anything you can do to help. I’ve not only made great business contacts this way, I’ve also developed lasting friendships. (If they’re acting like a starving piranha, move on.)

5. Make notes. After every contact, stop and write down a few notes about the person and their business. You’ll refer to these notes when you follow up.

6. Follow up. Follow up. Follow up. This is where most completely miss the boat. Why? Because you’re busy! As a business owner, you’re always busy. Who has time to call or e-mail all those contacts you made at the trade show? How do people do it? There must be some really good vitamins out there that you haven’t discovered yet – right? Not at all. If I can do it, you can do it.

Make follow up after the event a number one priority.
Write follow up time(s) into your Daily Success System.
Give your follow up time a specific date, start time and stop time.

If you don’t know what to say, refer to your notes you jotted down at the event. Ask them if there’s anything you can do to help them. Do not call to sell them something. Be in service, not sales. When they use your services, it will be a winning combo for both of you.

Only follow up with those who are interested in your services/products. If it was clear at the trade show, that it wasn’t a good fit, don’t waste time and energy following up hoping something could possibly someday come from it. You need serious contacts.

(You may use the Daily Success System provided by Yes I Can With A Plan or any system you choose – the key is sticking to it)

 

Please write your comments below – What is your favorite nugget you got from this, today? What are you most excited about implementing from this “Yes I Can With A Plan! Bright Ideas” edition?

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER OR WEB SITE? You can, as long as you include this complete blurb with it:

“Success mentor Lisa Long teaches alternative and holistic practitioners around the world how to start and grow a profitable business that make a positive impact. Get her FREE CD “How to Focus and Succeed in Record Time… Every Time at www.yesicanwithaplan.com

 

 

To Do or Not To Do – The Art of Delegating

Build Your Business | Posted by lisalong
Feb 15 2012

delegating To Do or Not To Do   The Art of DelegatingI like to refer to delegating as “The art of letting go of that which you do not thoroughly enjoy, to embrace more of who you really are and sharing this aspect of yourself abundantly”. Sounds great right? At the same time, you may wonder how to do this when you have so many balls in the air, you can’t remember the last time you actually took a lunch break.

The key here is to start small. Many of us have the all or nothing mentality in many realms of our life. This is why New Year’s Resolutions don’t work (more on that later).

Why delegate? Because there is no way on this planet you will be able to run a successful business and enjoy life while you’re trying to accomplish everything by yourself. Think about it. Do you know anyone who is playing big that is doing it all by him/herself? I guarantee you Donald Trump and Oprah have teams to make sure everything is accomplished, and they don’t go bonkers in the process.

Delegating things like filing and bookkeeping frees up your time to do more money making activities (during work hours only). Think about how much you make an hour and how much you could be paying someone to free up your time from administrative work and other tasks you do not need to be doing. If you charge $200 an hour, and pay someone $30 an hour, to free up more time that you can make $200 an hour….. this should be a no-brainer!

So why doesn’t everyone delegate?

Most entrepreneurs suffer from a condition known as “controlfreakidous”. I know because I have it too. Hey, my business is my baby. Like giving birth and caring for your child – you’re not going to just trust your baby with anyone. It must be a very special person whom you can trust – right?

We rationalize (rational lies): why take the time to train someone when I can just do it myself in less time. Yes, it will take time to train the new person. And it’s worth it because this frees up your time to do other money making activities and fun things.

As business owners, we find it difficult to give up control. And even when we do, we take it right back after a short time (funny creatures, aren’t we).    Here’s an exercise to help you see if you should delegate and what to start with:

How much you make an hour __________
Would you pay a file clerk this much?
You are now.
And, this busy work is keeping you from higher paying jobs.

Keep track of how you spend your time – How much time is spent filing, bookkeeping, updating your website, creating new brochures, chasing payments, setting appointments (personal and business), ordering new cards, lining up meeting spaces, cleaning your office, running things to the post office, etc.

Hire your children, a neighbor, a retired friend (retirees love to help).

Start small, with one task such as cleaning your office space or running errands like going to the post office.

Pay only for the time worked and set a budget. When I started, I had a very tight budget. I could only afford five hours a month. So, that’s what I did. That five hours a month allowed me to be more focused on creating better services for my clients and money making activities.

Train this new little helper elf. Let her know exactly what is expected and when the job needs to be completed by. Letting her know the due date and time is very important, otherwise it just lingers and you’re frustrated. This is a big mistake a lot of business owners make. Once they’re trained, don’t micro-manage. Give them space to do the task and trust them. You want to gain their respect. Treat them as an equal and important part of the business, not a servant.

Action Steps: Identify one thing to delegate this week, and delegate it.

Repeat this process next week or next month (when you feel comfortable). This is an easy way to learn how to let go of control so you get more accomplished.

Have fun and let me know how you do. Did you find this article helpful?

 

Please write your comments below – What is your favorite nugget you got from this, today? What are you most excited about implementing from this “Yes I Can With A Plan! Bright Ideas” edition?

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER OR WEB SITE? You can, as long as you include this complete blurb with it:

“Success mentor Lisa Long teaches alternative and holistic practitioners around the world how to start and grow a profitable business that make a positive impact. Get her FREE CD “How to Focus and Succeed in Record Time… Every Time at www.yesicanwithaplan.com

The Ultimate Way to Stand Out From the Crowd AND Create LOYAL Clients

Build Your Business | Posted by lisalong
Feb 01 2012

Let’s face it; you have a lot of companies competing for your clients. With so many choices, you have to be different. You have to stand out from the crowd.

circleofpeopleimages The Ultimate Way to Stand Out From the Crowd AND Create LOYAL ClientsThere are many ways to stand out and get noticed. Some business gurus will tell you to be controversial and create friction, like Charlie Sheen. Others will tell you to follow what’s hot in the news and try to ride the coat tails of the latest story. And others still, will tell you to go where most do not like to go… political (I would think this blends in with controversial).

I’m not going to suggest you do any of these things. I prefer to utilize techniques with lasting results.

The very best thing you can do to stand out from the crowd and get noticed is providing top-notch customer service. Sadly, this is exactly what’s lacking in so many businesses. It’s easy to get caught up or buried in the never-ending work load if we don’t take a conscious stand against such a dilemma (more on this later or check out the Fast Start Class.

Here are a few examples of what not to do, followed by positive examples that will increase not only your business, but create LOYAL clients who bring their friends (word of mouth is the best advertising – and it’s free).

Don’t be too important to be bothered…
gettinghelp The Ultimate Way to Stand Out From the Crowd AND Create LOYAL ClientsYears ago my truck was stolen (bummer!) and never recovered. It probably ended up down in Mexico. I received a check from my insurance company to go out and purchase another vehicle. I really liked my Dodge Ram at the time so one of the vehicles I looked at was another Dodge Ram (yip, I’m a truck girl). The sales guy was so put out that it was hot outside and he had to lift a finger. He actually asked me if I had to test drive the vehicle and complained that it was too hot and waawaawaawaa. When we got back from the test-drive, he drove off in the truck – nearly running over my foot. Needless to say, I did buy another truck… but not from him or that dealership.

Don’t be a know-it-all:
Two years ago I went to my local car service station. I had been going there for years. I found the owner had retired. The sweet old man I trusted had been replaced by a young uncaring know-it-all. When I asked if he would rotate the tires his reply was “Lady, we don’t just rotate tires for the hell of it”. That was the last time I went to my neighborhood service station. And, I told all my friends about my horrible experience (word-of mouth advertising – only this time in the negative – ouch!).

Here are a few positive stories showing you what does work:

Over deliver:
The other day my friend went into Starbucks for a double-espresso. The Barista repeatedly apologized for taking longer than 10 seconds and made him a new triple-espresso for free. By company rules, she threw out the first one because their research shows the espresso starts losing its full flavor after 10 seconds.

Friendly service:
I’ve used various merchant accounts for my credit card processing. After being completely frustrated with Wells Fargo’s lack of customer service and confusing statements, I turned to another company. Wow, what a nice change. It’s a completely different experience. When I call customer service, I get an answer within two rings. Their service is always helpful and courteous. Plus, they don’t charge those crazy compliance fees. And, their fees were the lowest I’ve ever found. I’m a lifetime client of theirs now. I have also told all my friends about this wonderful find. Here’s their website for you too.

Appreciate them:
We all mess up sometimes. The other day, a client ordered the downloadable version of my Yes I Can With A Plan How to be a Successful Entrepreneur. There was a glitch with the download that I didn’t know about until she e-mailed me asking how long it would take to receive her book. It should have already been sent. I apologized for the delay, told her I greatly appreciate her business and gave her the Goal Success System as my free gift. She was pleasantly surprised.

ACTION STEPS -

Take a look at your customer service. Where can you improve? There’s always room for improvement.

Do you deliver when you say you will?
How do you handle disgruntle clients?
Are you under-delivering or over-delivering?
Do you leave a clean environment when finished with your job/task?
Do you follow up with you clients?
Do you go the extra mile for your clients?
Have you made mistakes?
How do you help your clients feel appreciated when you do make a mistake?

Here’s a fun read for more ideas on customer service: “Raving Fans” by Ken Blanchard, Sheldon Bowles and Harvey Mackay (May 19, 1993)

>>> I’d love to hear how you do and what you discover.  Leave a comment here, on the blog <<<

Do you have questions about how to offer better customer service – or any question about your business? Check out our BRAND NEW Just Ask Lisa page on our website.

 

 

Please write your comments below – What is your favorite nugget you got from this, today? What are you most excited about implementing from this “Yes I Can With A Plan! Bright Ideas” edition?

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER OR WEB SITE? You can, as long as you include this complete blurb with it:

“Success mentor Lisa Long teaches alternative and holistic practitioners around the world how to start and grow a profitable business that make a positive impact. Get her FREE CD “How to Focus and Succeed in Record Time… Every Time at www.yesicanwithaplan.com